Help Enterprises

Enhancing the lifestyle, independence & ambitions of people with disability

Support environments continue to adapt

Support environments continue to adapt


HELP Disability Care’s promise to be “here for life” for our participants and their families remains central to our daily operations, and 2021 has seen further improvements in how we deliver our 'whole of life' approach and innovative options that help achieve individual lifestyle aspirations.

This year we were able to restructure the operational times of HELP Disability Care Hubs, allowing us flexibility across morning and afternoon sessions. This has increased participant hours whilst streamlining intake, billing, and staff utilisation

Session times across all Hubs are now standardised; with the morning sessions running from 8.30am-12.00pm, and 12.30pm – 4.00pm for the afternoons. Participants have the choice to access either the morning or afternoon sessions, or a combination of both.

Like the rest of the world, we adapted to the pandemic, and throughout this year we continued to adapt to meet its demands. We hosted vaccination Hubs at our sites to assist staff, participants, and families so that they had timely access to the vaccine, and could remain safe and protected. 

With increased hygiene awareness and physical distancing, we continued to offer face-to-face services at Hubs for those who needed it and introduced more in-home supports.

For those who were unable to attend in-person sessions due to COVID restrictions, we implemented a range of online services. These virtual options allowed those affected to receive their required supports and remain engaged and socially connected.

Inclusive Employment Supports (IES) has continued to grow across South East Queensland, including greater Brisbane, Moreton, Gold Coast, Sunshine Coast and Gympie local government areas; with 86 participants serviced throughout the financial year, and 61 active participants accessing the services. Our unique one-on-one coaching model, which is tailored to individual goal outcomes, has been integral to this growth.

The introduction of Person-Centred Active Support (PCAS) training for staff, a new on-call model, and increased procedures to guide staff have been part of our ongoing commitment to our employees; empowering them with new skills and support to better carry out their roles.

HELP Disability Care completed its NDIS Certification Audit, which was facilitated by the adoption of a strong reporting culture right through to the NDIS Quality and Safeguards Commission.

Brisbane City Council Covid-19 Direct Assistance program grants were welcomed to assist with some maintenance work at our leased sites at Geebung and Ascot.

As part of the grants from the Gambling Community Benefit Fund this year, HELP Disability Care received support to purchase a variety of equipment including music and gardening items for Hub participants.

In planning for the year ahead a number of goals were set, including:

  • a revamp of our Hubs of Excellence is set to take place in the coming months, commencing with Pinjarra Hills
  • a framework for Hub activities and activity templates to be finalised and implemented across Hub locations
  • growth across community access innovation and in-home supports
  • streamlined pathway into supported employment for participants
  • a digital wellness collaboration for our homes to encourage healthy choices and skill building
  • the Microsoft Dynamics CRM system project will be rolled out, providing us with greater ability to monitor and communicate with our various stakeholders.

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