Help Enterprises

Enhancing the lifestyle & independence of people with disability

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Community & In-Home Supports: FAQ's


29th November 2021

HELP provides flexible community and in-home supports tailored to meet your NDIS goals.

With the help of your support worker, you can get out and explore your community and do things like go bowling and catch a movie with friends, grab your weekly groceries, or cook up a storm in the kitchen.
 

WHAT TYPES OF ACTIVITIES CAN I DO IN THE COMMUNITY WITH MY SUPPORT WORKER? 

You can get involved in any activities that spark your interest as long as it aligns with your NDIS goals, and is within reason. For example, Community supports could help you attend a footy match, catch a movie at the cinemas, go grocery shopping, or attend appointments.  


CAN I DO THESE ACTIVITIES IN A GROUP OR ONE-ON-ONE WITH A SUPPORT WORKER? 

We offer two different types of Community support:

  • Individual customised support which is delivered 1:1 
  • Group Community Supports which can be delivered 1:1 or 1:3. 
     

WHAT DAYS AND TIMES CAN I ACCESS COMMUNITY SUPPORTS? 

  Individual Program Group Program
What days can I attend? Monday to Sunday Monday to Friday
What times are available? Anytime between 6 am and 10 pm

(Mon-Fri: minimum 3 hours)

(Sat, Sun, Public Holidays: minimum 4 hours)
9 am to 2:30 pm daily
Support ratios options 1:1 1:1 or 1:3
Where can I be supported? In the community or at home In the community
What activities can I do? You choose! Any activities that relate to your NDIS goals. Transport and travel training, social outings and experiences, or fitness activities like going to the gym. 
Does it include public transport? Yes Transport is available within your program, however, does not include pick up/drop off to and from home.
Is this considered a Program of Support? Yes, we book your Community supports in 4 x 12 week blocks which means you will have a calendar full of scheduled activities in advance.

 

DOES COMMUNITY SUPPORT INCLUDE TRANSPORT?

Yes! Both our Individual and Group Community supports provide you with transport to and from activities within your program.

While traveling to and from activities we can also provide travel training which covers things like learning how to catch public transport or traveling with a support worker in a car or mini-bus. 

The only transport we can’t provide you with is pick up and drop off to and from home for the Group Community program. 
 

WHAT PROGRAM IS RIGHT FOR ME, INDIVIDUAL OR GROUP?

Individual Group
Work on specific skills in your own time. Great way to make friends and explore your local community. 
Can be supported in the community or at home. Have a set calendar of support each week that offers different social activities. 
Transport options available. You will need to be picked up and dropped off from your chosen Hub.

(Hubs will be the meeting point each day before heading out in the community)

 

WHAT IF I WANT TO CHANGE MY DAYS AND TIMES?

Yes, you can change your chosen Community support days and times, however, you will need to tell us 10 business days before next term begins to confirm any changes. Once you’ve chosen your Community support days and times for a term, you will need to wait until next term to change your schedule. This means that you will have consistent support to help achieve your goals from the beginning to the end of term.
 

WHAT ARE THE TERM DATES FOR COMMUNITY PROGRAMS IN 2022?

Our Community supports are available all year round. We deliver support within programs of 4 x 12 week terms and 1 x 10 week holiday program over December and January.  

Program dates for 2022:

PROGRAM START DATE END DATE
Term 1 Monday 10 January 2022 Sunday 3 April 2022
Term 2 Monday 4 April 2022 Sunday 26 June 2022
Term 3 Monday 27 June 2022 Sunday 18 September 2022
Term 4 Monday 19 September 2022 Sunday 11 December 2022
Holiday Program Monday 12 December 2022 Sunday 8 January 2023



HOW DOES MY NDIS FUNDING PAY FOR COMMUNITY SUPPORTS?

Community supports are paid through the CORE Funding in your NDIS plan under the (04) Social and Community Participation category. 


ARE THERE ANY OUT OF POCKET COSTS?

There are some out of pocket costs (not claimable through NDIS) for certain activities. These costs cover things like entry fees to fitness classes or event venues. 


WHAT TRAINING DO YOUR SUPPORT WORKERS RECEIVE? 

All of our support workers have: 

  • Undergone a National Police Check 
  • Current Blue and Yellow Cards  
  • Completed the NDIS Worker Screening Module 
  • An excellent work ethic 
  • Strong communication skills and a passion for enhancing the lifestyle, independence, and ambitions of people with disability.

 To ensure our participants/you receive customised support our staff are trained under the research-based Person Centred Active Support (PCAS) framework. This training provides our support workers with the principles and tools they need to encourage, inspire, and support you as you work towards your goals. 

As practitioners of PCAS, HELP applies the following fundamental principles to ensure each individual’s needs are met: 

  1. Every moment has potential 
  2. Maximise choice and control 
  3. Little and often 
  4. Graded assistance 

You can find out more about our PCAS approach here.
 

Explore your local community, meet new people and discover your passions! Learn more about Community & In-Home Supports with HELP.