HELP HUBs: Frequently Asked Questions
26th November 2021
Check out our FAQ's to learn about our activities, our team, and our Hub community.
WHAT ACTIVITIES CAN I DO AT HELP HUB’s?
Our Hubs provide a range of different activities to suit everyone, whether you’re a gardening fanatic, aspiring cook, or a gamer at heart. Hub activities are goal oriented with a strong focus on skill development and progression to help participants build confidence and independence over time
Take a look at our diverse activity program to learn what you can do at HELP Hubs.
|Garden Gurus||Garden Gurus gives participants the chance to dive into the world of gardening to gain hands-on, practical experience. You can:
• learn how to plan, maintain and harvest your garden
• create a worm farm
• make a scarecrow
• grow crops
From planting a seed to enjoying the fruits of your hard work, Garden Gurus will bring out that green thumb in everyone!
|Creative Crew||Get your creative juices flowing! With the help of your support worker, you can learn to sew, hone your photography skills or paint your very own masterpiece – all you need to bring is your imagination.
Our range of activities allows you to experiment with different mediums and work on individual and group projects. You’ll also get the opportunity to develop more unique skills like tie-dying, pottery, and sewing.
Bring out your own style in our Performing Arts program, with opportunities to get involved in dance, music, choir, acting, body movement and expression, drama, theatre, reciting poetry, magic, or street performing.
Each Term we will explore a new medium and have specialists come in to support the delivery of these awesome Performing Arts activities.
|Batter & Bake||Batter and Bake is a fun and easy way to learn basic cooking skills. Master your own signature dish, prepare a variety of sweet and savoury foods, or pick from our HELP gardens to create a delicious and nutritious meal.
You’ll also develop skills like chopping, using utensils and kitchen appliances, and measuring and following recipes – as well as cleaning up and being safe! Whether you're baking for one or cooking up a feast for friends Batter and Bake will help you channel your inner Masterchef.
|Cafe Club||Want to know what it’s like to work in hospitality? At Cafe Club you can learn the art of coffee making, front and back of house functions, and customer service.
Cafe Club allows you to practice your new skills in a real world setting that caters to staff, other participants, and visitors on site. (Available at Wynnum, Sunnybank Hills, and Mitchelton Hubs ONLY)
|Recreational Fitness||Have a go at tennis, jump into group sports like basketball, or get your game on in the inter-HUB Sports Carnivals! Our Recreational Fitness program is perfect for participants who love to stay active.
You can opt for high-energy activities like boxing, cycling, and soccer, or chill out with our basic yoga, Zumba, or RnB and line dancing classes.
|Independent Life Skills||Developing your life skills is a great way to increase your independence and prepare for things like moving out of home, building work skills, and learning how to handle and manage your money.
In this program, we cover everything from basic computer awareness and first aid, to health and wellbeing, healthy relationships, and sexual health.
The program also aims to improve literacy, numeracy, and communication skills to better equip you for all of life's adventures.
|Fun Day||Spend the day connecting and socialising with your fellow Hub participants and support staff through a range of fun activities like themed discos, karaoke, movies, BBQ lunch, and concerts. These days are for dressing up, having fun, making friends, sharing food, and enjoying life!|
|Gaming & Social||Attention all gamers! Flex your skills and make new friends with HELP’s Gaming and Social activities. We’ve got PS4, X-Box, Wii, VR, and computer games, not to mention a Pool Table, Air Hockey Table, and Ping Pong to satisfy your competitive streak.
For those that prefer the slower pace, you’ll also be able to sit down to watch a movie or just hang out with friends in a relaxed environment.
|Tech Connect HUB (COMING SOON to Ascot Hub!)||The Tech Hub is a social outlet designed to connect like-minded people who have a passion for games, VR, graphic design, animation, short film making, photography, music and sound, creative writing, or coding.
We also offer Computer Literacy skills, including basic computer skills, learning to use a device or phone, and advancing computer learning in readiness for work. The Tech Hub Program is facilitated by a specialist IT mentor and supporting staff who will help you reach your Tech goals!
WILL ACTIVITIES CHANGE FROM WEEK TO WEEK?
No two weeks are the same at our HELP Hubs. Over the 12 week term, you will experience a variety of tasks and skill-building exercises. For example, if you choose Garden Gurus, week 1 may include planning and researching your garden, and week 2 may focus on planting seeds. Each week you will be learning new skills to help you progress, with the aim to achieve a set goal by the end of the term.
CAN I DO THESE ACTIVITIES IN A GROUP OR ONE-ON-ONE WITH A SUPPORT WORKER?
Our Hubs offer both 1:1 and 1:3 support options.
All of our activities are delivered in small groups. You can choose to be supported on a one-on-one basis with a support worker, or as part of a group with two other participants and a support worker, depending on your needs.
WHAT DAYS CAN I GO TO HUB? IS THERE A MINIMUM NUMBER OF DAYS I HAVE TO ATTEND?
All of our Hubs are open Monday to Friday and there is no minimum number of days you have to attend. You can attend as many days as you like (depending on Hub availability).
CAN I CHOOSE WHAT TIMES I WANT TO GO TO HUB?
Our Hubs offer morning sessions, afternoon sessions, or all-day sessions. You can choose which session or sessions you prefer to attend.
DO HUBS OPERATE ALL YEAR ROUND?
Our Hubs are open all year round except for Public Holidays. Our Hub programs run in 4 x 12 week terms + 1 x 4 week holiday program over December and January.
Program dates for 2022:
|PROGRAM||START DATE||END DATE|
|Term 1||Monday 10 January 2022||Sunday 3 April 2022|
|Term 2||Monday 4 April 2022||Sunday 26 June 2022|
|Term 3||Monday 27 June 2022||Sunday 18 September 2022|
|Term 4||Monday 19 September 2022||Sunday 11 December 2022|
|Monday 12 December 2022||Sunday 8 January 2023|
CAN I CHANGE MY HUB DAYS AND TIMES WHEN I WANT TO?
Yes, you can change your chosen Hub days and times, however, you will need to tell us 10 business days before next term begins to confirm any changes. Once you’ve chosen your Hub days and times for the term, you will need to wait until next term to change your schedule. This means that you will have consistent support to help achieve your goals, from the beginning to the end of the term.
WHAT IF I WANT TO PARTICIPATE IN COMMUNITY ACTIVITIES AS WELL?
You can participate in both Hub and Community activities. We offer customised individual community and in-home supports and group community supports.
|Individual Program||Group Program|
|What days can I attend?||Monday to Sunday||Monday to Friday|
|What times are available?||Anytime between 6 am to 10 pm||9 am to 2.30 pm daily|
|Support ratio options||1:1||1:1 or 1:3|
|Where can I be supported?||In the community or at home||In the community|
|What activities can I do?||You choose! Any activities that relate to your NDIS goals||Transport and travel training, social outings and experiences, or fitness activities like going to the gym.|
|Does it include transport?||Yes||Transport is available within your program, however, does not include pick up/drop off to and from home.|
|Is this considered a Program of Support?||Yes, we book your Hub supports in 4 x 12 week blocks which means you will have a calendar full of scheduled activities in advance.|
CAN I GET TRANSPORT TO AND FROM THE HUB?
We don’t offer pick-up or drop-off transport. There are community flyers and other services which you can use to get to and from our Hub.
HOW DOES MY NDIS FUNDING PAY FOR HUB SUPPORTS?
Hub supports are paid through the CORE Funding in your NDIS plan under the (04) Social and Community Participation category. You can also access Hub support through certain Capacity Building funding. Get in touch with the Intake team to discuss your funding requirements.
ARE THERE ANY OUT OF POCKET COSTS?
There are some out of pocket costs (not claimable through NDIS) for certain activities. These costs cover things like ingredients for Batter and Bake, or movie tickets on Fun Day.
CAN I ATTEND HUB WITH MY OWN SUPPORT WORKER WHO ISN’T FROM HELP?
No, we don’t allow external support workers to support participants onsite. We have trained support workers at each of our HELP Hubs who will support you throughout the day.
WHAT TRAINING DO YOUR SUPPORT WORKERS RECEIVE?
All of our support workers have:
- Undergone a National Police Check
- Current Blue and Yellow Cards
- Completed the NDIS Worker Screening Module
- An excellent work ethic
- Strong communication skills
- A passion for enhancing the lifestyle, independence, and ambitions of people with disability
To ensure you receive customised support our staff are trained under the research-based Person Centred Active Support (PCAS) framework. This training provides our support workers with the principles and tools they need to encourage, inspire, and support you as you work towards your goals.
As practitioners of PCAS, HELP applies the following fundamental principles to ensure each individual’s needs are met:
- Every moment has potential
- Maximise choice and control
- Little and often
- Graded assistance
You can find out more about our PCAS approach here.
Interested in joining our HELP Hubs? You can learn more about our full range of Hub locations and services here.