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What is a Program of Support?

26th November 2021

A Program of Support is an agreement between a participant and a provider (like HELP). This agreement shows the supports that will be received by a participant.

Programs of Support were introduced by the NDIS in 2021 as part of an industry-wide change, meaning many providers are now adopting the Programs of Support model.

The purpose of a Program of Support is to help participants achieve specific goals like living independently, making friends, or building work skills. 

You have a different Program of Support for each service you access (e.g. Hub, Community Access), which means you may have several Programs of Support.  

Programs of Support at HELP

From 2022 many of our HELP NDIS services will be transitioning to Programs of Support. Our new Programs of Support will include all of the services you regularly access with HELP, except they will be scheduled into set blocks of time of up to 12 weeks. 

Why are we transitioning to Programs of Support?

Last year the NDIS introduced a new model for delivering services, called “Programs of Support”. This is an industry-wide change that aims to empower participants to achieve their goals and assist providers like HELP to provide more focused supports with set outcomes and timeframes. This will help us to run more effective services now, and into the future. 

What you need to know:

  • Programs of Support are delivered in terms made up of up of 10-12 week blocks. There are 4 terms per year. 

  • Programs of Support help facilitate regular goal plan reviews and allow our dedicated support team to plan for each individual’s future support needs. This approach gives both HELP, and our participants and supported employees greater certainty that supports are: 
    - being delivered based on each individual’s needs  
    - being monitored and reviewed more frequently throughout the year

  • Your Program of Support is like a contract. If you sign or agree to a Program of Support this means you will be charged for all support that is scheduled in the Program. Your Program of Support shows the length of the Program, exit rules, and intended outcomes.

  • Programs of Support aren’t subject to short-notice cancellation however, anyone can exit a Program of Support at any point – subject to a 2 week notice period.

How it works

  • At the end of each Program of Support you will have a check-in date. This check-in gives you the chance to ask for any changes you might like. For example, if you have planned holidays, doctors’ appointments, or if you are wanting to change the days or times of your current program, you can specify this in your new Program of Supports. 
  • If you want to make changes to your program or take holidays, you will need to tell us 10 business days BEFORE the start of your new Program of Support. HELP won’t charge for pre-planned holidays or time-off as long as the 10 business days’ notice is given before the start of the new Program of Support. 
  • Once our HELP team has booked you in for the changes that you asked for, you will receive a new Schedule of Support. Your Schedule of Support will break down the pricing for your services and include your Programs of Support (the dates, times, and services you will be accessing during the next 12 weeks). 
  • Programs of Support can’t be longer than 12 weeks, however, each of our services may have a different arrangement. Please contact your Hub or Community Coordinator, Service Manager, or Employee Support Officer to learn more about the changes to your services. 

What is the difference between a Schedule of Support and Program of Support?

Your Schedule of Supports shows you the total cost of your HELP services and how this is funded from your NDIS plan.

Your Program of Support will be listed in your Schedule of Support. It details the service, length of the program, and desired program outcomes (e.g. forming social relationships, developing communication skills, completing work experience) of each Program. 


If you'd like more information about Programs of Support at HELP contact, or visit the NDIS Pricing Arrangements and Price Limits 2021-22 (page 28).

Explore our HELP Hubs and Community & In-Home Supports.