Help Enterprises

Enhancing the lifestyle, independence & ambitions of people with disability

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Supported Employment: Frequently Asked Questions

17th January 2023


What is Supported Employment | Jobs available | Locations  | Do I get paid 
 Do I need NDIS funding  | How do I get a job  | Who can apply  |  What can I expect 

When you're a person with disability looking for work, or trying to land your first job can be a daunting experience.

Applying for a job may seem like a pretty straight forward process for some (fire off a resume, dig out your “interview outfit”, and remember to smile), but for people with disability, finding work in a traditional work environment presents its own unique set of challenges.  Limited accessibility, and communication or physical barriers are just some of the obstacles that can make it difficult for people with disability to gain meaningful employment.

Supported Employment with HELP helps people with a disability such as autism, Down Syndrome and other intellectual or physical disabilities overcome these hurdles, opening the door to an exciting world of endless possibilities. 

Smiling supported Employees at our Crestmead site holding electronic and paper waste to recycle.

What is Supported Employment?
Supported Employment is employment specifically tailored to support people with disability. It provides you with the extra support you need at work, creating an inclusive workplace that caters to, and celebrates your abilities. 

Supported Employment can help you:

  • Learn new skills (for work and life)
  • Build confidence and self esteem
  • Become more independent
  • Earn your own money
  • Explore new industries and areas of interest
  • Meet new people and make lifelong friends
  • Upskill for Open Employment

What jobs are available? 
There are lots of different jobs available at HELP! We have different roles in manufacturing and production, supply chain services, horticulture, and hospitality to suit everyone. We know that choice is important and encourage our Supported Employees to try a range of different jobs to find their perfect match. 

We currently have over 30 jobs available across many industries and locations! Learn more about the types of supported jobs available at HELP below. 

Factory Hand
If you enjoy making things, this could be the perfect job for you!  As a Factory Hand you'll operate machinery such as welders, drills, saws, powder coating guns, and hand tools to manufacture products like bin enclosures, mailboxes, and garage storage units for our HELP clients. 

Supported employee measuring materials at a work bench with Support Worker

Production and Warehousing Worker
HELP provides disability-friendly work opportunities that cater to a range of skill levels. Our Production and Warehousing Workers are part of a big team that work across a number of HELP sites doing tasks such as:

  • Warehousing
  • Third-party logistics
  • Assembly
  • Packaging
  • Light manufacturing
  • Recycling

Production and Warehousing Workers packaging items for clients on the assembly line

Hospitality at one of HELP's cafes 
HELP currently operates 2 cafes in Brisbane - Goodwill Brew and Boronia Brew. Our cafes provide a great opportunity for people with disability to experience a range of roles in the hospitality industry. 

When you work at one of HELP's cafes you can get a job as a Food & Beverage Assistant or Kitchen Hand, and learn:

  • Food preparation
  • Customer service/front of house
  • Coffee making or how to be a Barista
  • Cleaning & Food Safe practices

Food and Beverage Assistant Jay serving up a takeaway coffee at HELP's coffee cart, Goodwill Brew

Nursery Hand at Oxford Park Nursery
Oxford Park Nursery is a unique, alternative work environment where team members with disability can get hands-on experience and enjoy the great outdoors. As a Nursery Hand you will develop lots of new skills like potting, garden maintenance, identifying plants, and customer service. 

Nursery Hand Suzy grabs a tray of plants ready to be repotted.

Administration Assistant
You can provide administration support at any number of our HELP Commercial and Disability Care sites. When you work as an Administration  Assistant you will do jobs like answering the phone, replying to emails, filing, and light cleaning duties. 

Administrative Assistant working at the computer in an office.

Where can I get a job? 
HELP has a number of sites across SEQ so that you can work close to home at a location that is convenient for you. Public or organised transport options may be available at certain HELP sites so supported employees can get to and from work with ease. 


520 Curtin Avenue East

Factory Hand
Production and Warehousing Worker
Administration Assistant

7 Pound Street

Production and Warehousing Worker
Administration Assistant

66a McCotter Street

Production and Warehousing Worker
Administration Assistant

41 Chessom Street

Nursery Hand at Oxford Park Wholesale Nursery

*this site is also connected to our Mitchelton HUB which offers a variety of community based programs for people with disability

475 Hellawell Road

Production and Warehousing Worker
Administration Assistant

Goodwill Bridge

Hospitality (Goodwill Brew)
20 Boronia Road (in the Da Vinci Precinct at Brisbane Airport)
Hospitality (Boronia Brew)


Do I get paid as a Supported Employee? 
Yes! Each individual undergoes a Supported Wage Assessment in order to determine their final wage.  Your pay is based on the standard award wage and may vary based on the results of your Supported Wage Assessment and skill level.  

Your wage is often supplemented by the disability support pension (DSP). Supported Employees usually continue to receive DSP even if they are working in supported employment. 

HELP adheres to the government appointed Supported Wage System Guidelines to make sure all Supported Employees are paid a fair wage.

Do I need NDIS funding to enter Supported Employment?
Yes, to become a Supported Employee with HELP, you must have the relevant NDIS funding available. You will need to have specific funding allocated for employment supports, and/or have discussed employment as one of your NDIS goals with your Local Area Coordinator (LAC) or NDIS Planner. 

If you don’t currently have NDIS funding related to employment goals, our HELP Intake Team can help you navigate the evaluation process and paperwork in order to secure funding. 

Man in wheelchair smiles at the camera

How do I get a job as a Supported Employee?
To find out if Supported Employment is right for you you can:

Supported Employees must also be over 18 years of age. If you’re younger than 18 you might be eligible for our School Leaver Employment Supports (SLES) program instead. 

Who can apply for Supported Employment?

Our Supported Employment program supports a range of disabilities, however the majority of our Supported Employees are on the autism spectrum, have an intellectual disability, or Down Syndrome

The benefit of Supported Employment is that your job is tailored especially for you, your ability and your personal skill level and knowledge. Together with the help of our team of Employment Support Officers you can grow and become the best version of you!

You may also qualify for other employment, or disability services that can help you get a job. Enquire now to find out more about our full range of services, including Inclusive Employment Supports and School Leaver Employment Support (SLES).

What’s the difference between Supported Employment and Open Employment?
Supported Employment is employment specifically tailored to support people with disability. This type of employment caters to people who need more support than what a traditional workplace can offer.  As a Supported Employee you will have an Employment Support Officer who will work alongside you every day to make sure you are feel safe and supported no matter what you are doing.  Check out some of our team stories to find out more about Supported Employment at HELP. 

Open Employment refers to employment where an employee with a disability is engaged in the mainstream workforce, alongside employees without disability. Many Supported Employees go on to enter the mainstream workforce once they have upskilled, or gained confidence in a supported work environment.

Two support workers are showing a supported employee a document. In the background people are packing boxes.

What can I expect from Supported Employment at HELP?

As one of Queensland’s leading social enterprises and providers of disability care, we understand the life changing impact of meaningful employment.   

At HELP, our team of support workers are with you every step of the way, right from day one.

We work with you to match your skills with a job that suits your passions and your goals. In the safety of a supported work environment we can help you establish positive work relationships with confidence, and work towards a more independent lifestyle.

To ensure all our supported employees receive customised support at work we use the research-based Person Centred Active Support (PCAS) framework. As practitioners of PCAS, HELP applies the following fundamental principles to ensure each individuals need are met:
1.    Every moment has potential
2.    Maximise choice and control
3.    Little and often
4.    Graded assistance 

All HELP sites are inclusive, modern, and well-equipped with an experienced and qualified employment support officers to help you upskill and achieve your career goals.

Many team members make lasting connections at work, and stay on as long term Supported Employees and valued members of our HELP family. 

Take a peek at some of our Supported Employee stories – can you tell they love what they do? 


For more info about Supported Employment at HELP visit our info page, or fill in the below form to express your interest.

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